What is your return policy?
For sanitary and safety reasons, items may not be returned. If you receive an item and it is damaged in transit, you have 48 hours from the time your package is marked “delivered” to contact ABC about a replacement. Items will not be replaced outside the 48 hour window. Items will not be replaced for normal wear and tear or misuse.
What is your turn around time?
Most items listed on the website are in stock and ready to ship and will ship in 1-2 business days. If you order a personalized item, item from a recent release or any other item that is sold out a 6-9 day turn around will apply. Orders will always go out as quickly as possible in the order they are received. Once an item is shipped it typically arrives to you in 2-6 days.
How are items shipped?
All items ship free via USPS first class mail. Email shipping notifications will be sent to the email address used at check out to track packages once fulfilled. Once labels are printed it could take up to 48 hours to update in the USPS system.
I want to send a gift, is gift wrapping available?
Yes! You may chose the gift wrap option under Add Ons to add gift wrapping to your order. If you are sending you purchase directly to the recipient please make sure to include their mailing address when checking out. If you would like to send a special message with your gift please leave in in the notes section at checkout.
How do I clean my products?
Silicone items may be washed in warm soapy water and rinsed with clear water. Wooden and metal parts cannot be submerged in water and should be spot cleaned with a damp, soft cloth only.
Are your products dishwasher safe?
Silicone teether and freezer rings may be washed in the dishwasher. If your item has any wooden or metal parts do not put in dishwasher.
Are your products freezer safe?
Solid silicone teethers and freezer rings may be stored in the freezer for cooling relief. Please test that an item is not too cold before giving to your child. Any items with wooden or metal part should not be placed in the fridge or freezer.
Do I need to treat wooden teethers?
Wooden teethers come unfinished. Once you receive your item you can use a thin coat of food grade oil, I recommend coconut oil, to help preserve your teether. You can also use the teether in its natural unfinished state.
What are the differences in pacifier clip styles?
ABC currently has 3 sizes for pacifier clips. The most popular and standard size is the Chunky clip. This clip is made with six 15mm beads and is approximately 7.5” in length. Our middle sized clip is the Skinny. This clip is made with seven 12mm beads and is approximately 7” long. The clips are lighter than the Chunky making them a good choice for smaller babies. The smallest size is the Mini clip. Mini clips are made with eight 9mm beads or four 15mm beads and one accent bead and is approximately 6-6.5” in length. Mini clips are lightweight, dainty clips ideal for newborns and baby dolls.
ABC products should be use under adult supervision only. Do not leave a child unattended with this product. Check products regularly for wear and tear. Discard immediately if damage occurs.